Request to settle my remaining preplaced wallet amount to source account

Dear Team,

I placed the same request 8 days ago, but credit process is not completed yet.

I am writing to discuss a matter regarding the balance in my wallet on your platform.

As you are aware, I initially enrolled in your mentorship program and paid an amount of 46,000 for one year of mentorship services. However, due to unforeseen circumstances, I had to change mentors during the course of the program.

Currently, I have a remaining balance of 10,000 in my wallet on your platform. Considering the circumstances and the fact, I kindly request that you credit the remaining balance from my wallet back to my source account.

I understand that there may be procedures or policies in place for such requests. Your assistance in resolving this matter would be greatly appreciated.

Please let me know if you require any further information or documentation from my end to proceed with the credit process.

Thank you for your attention to this matter. I look forward to your prompt response.