Regarding preplaced credits Email - pandeykaushal847@gmail.com

Hi team, I used Preplaced membership in December 2022. I initially opted for 2 months of mentorship, but due to some reason, Preplaced discontinued it after one month and gave me Preplaced coins (around 7-7.5k) for the remaining month. They assured me that the credit would never expire and I could use it anytime. At that time, I got a job and didn't need the mentorship. Today, I logged into my account, but my Preplaced coins are showing as zero. Can you please help me with this? Thanks and regards Kaushal Pandey 9997109184